Illumineto provides several different ways for emails sent from our sales engagement platform to be sent from your domain. Two of the options can be setup by an individual with no IT intervention, whereas one method does require IT assistance. This article covers all three of these methods.
Options 1-2: No IT Intervention Required
If your company uses Microsoft Office 365 or Google App's Gmail service for emailing, then individual Illumineto Spark users can setup an integration with either of these services through Spark-->Settings-->Integrations. These integrations are setup just like any other Source setup in the product. For detailed instructions on how to setup either service, please refer to the links below:
Once these integration steps are completed, emails will be sent from the individual's email account. Specifically, the Sender, Reply-To email addresses will both be that of the Illumineto user. What's more, each mail message sent will also be found in the Illumineto user's Sent mail folder too.
Limitations with both Office 365 and Google Apps (bulk emailing)
Both of these services limit the number of email addresses that can be included in a single email message. While each service varies, our experience is 15 recipients is the maximum number of recipients before the API rejects the sending of the email message. Therefore, in situations where the email message exceeds 15 recipients, Spark will automatically revert to our emailing domain (postboxemail.com) and send the email from that domain as opposed to the user's own domain via Office 365 or Google Apps. In this case, the Sender address will look like: Joe User <email@example.com> and the Reply-To address will be Joe User <firstname.lastname@example.org> (the user's own company email address). To be clear, should a recipient of that message wish to reply to the message (and back to the sender) that will work perfectly fine. In fact, it is very common practice for many email marketing systems to employ this approach to bulk emailing with a different Sender and Reply-To email addresses.
Limitation to Office 365 (proxies and firewalls)
In some situations, we have found that some organizations have mail services proxied and as a result, Microsoft Office 365 APIs do not accommodate being integrated with third party applications like Illumineto Spark. An Illumineto user can easily detect if their Office 365 account will not work with Illumineto during the Source configuration process.
Options 3: Custom DNS Setup (IT required)
If your company does not use Office 365, Google Apps or wishes to have emails sent from your domain regardless of the number of recipients, then a custom DNS setup is required. This will require an IT administrator with DNS record access. Your IT administrator will be asked to setup DKIM and SPF records (they should already be familiar with these types of DNS records) specific for Illumineto. For them to get started, please have them complete this form:
We can typically turn around these requests within 24 hours.